1. How do I reach you if I have an order problem or question and I can’t find the answer here?
Customer support is extremely important to us. The best way to reach us is always by e-mail at email@example.com. We will do our best to get back to you within 24 hours, though often much sooner! You can also call us directly at (323) 851-1905.
2. What payment methods do you accept?
We accept payments on our website via all major credit cards and/or PayPal. We can also process your credit card over the phone at (323) 851-1905, or you can send us a check or money order in the amount of your purchase to the following address:Flicker Alley, LLC PO Box 931762 Los Angeles, CA 90093
3. Can my order be shipped outside of the United States?
Yes. And if you are ordering from outside the U.S., we highly recommend reading our shipping policies first.
4. What if I want to cancel an order?
To cancel an order, please notify us by e-mail at firstname.lastname@example.org.
5. How much do shipping and handling cost?
For shipping within and outside of the U.S., we charge standard postal rates. Again, please refer to our shipping policies.
6. Do you charge sales tax?
We only charge sales tax for customers ordering from within California.
7. Is it safe to use my credit card?
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
8. If I am purchasing a title on pre-order, do you charge my credit card right away?
Yes. Due to the fact we are a very small company dedicated to bringing high-quality releases to our customers, we make it a practice to charge pre-orders at the time of check-out. If at any time before shipment you change your mind, though, we are happy to refund you in full. Simply e-mail or call us, and we’ll do our best to work with you.
9. How do I know if my order has shipped?
After your purchase, you should receive an automated e-mail that contains your sales receipt. If it is a pre-order purchase, your order will be shipped out on or before the specificied date of release. In the case of all other orders, we ship everything out within one business day of when the sale is processed.
10. Do you offer institutional sales?
We do offer institutional sales. If you are representing a school library, please visit our Educational Sales page. If you wish to set up a public screening for one of our films, please do contact us directly at email@example.com.
11. Do you offer wholesale pricing?
We do offer wholesale pricing to certified vendors who order a certain amount of product. If you wish to purchase Flicker Alley titles at a wholesale rate, please contact us directly at firstname.lastname@example.org.